--- title: How to Adjust Out of Service Dates for Your Units description: Here are some steps to help you set your Out of Service Dates for managed units that have permanently left your rental program. --- [Skip to content](https://support.keydata.co/en/knowledge/units#main-content) English Show submenu for translations [Contact Support](https://support.keydata.co/en/knowledge/kb-tickets/new?hsLang=en) ![keydata-logo-fullcolor-4.png\]](https://support.keydata.co/hs-fs/hubfs/keydata-logo-fullcolor-4.png?height=50&name=keydata-logo-fullcolor-4.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://support.keydata.co/en/knowledge/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Partner Learning Center](https://support.keydata.co/en/knowledge?hsLang=en) 2. [ProData & Property Managers](https://support.keydata.co/en/knowledge/prodata-property-managers?hsLang=en) 3. [“How-to” Articles](https://support.keydata.co/en/knowledge/prodata-property-managers?hsLang=en#how-to-articles) # How to Adjust Out of Service Dates for Your Units ## Steps to help you set your Out of Service Dates for units that have permanently left your rental program. When first logging into Key Data, you may notice that your occupancy % numbers look low, or your total active units number is high. This is because Key Data pulls all of your units, active and inactive, into your dashboard from your property management system (PMS) so that you have historical revenue, occupancy, and reservation information.  However, you don't want these inactive units to affect your current data and KPIs. You'll want to make sure that all of your **Out of Service Dates** for inactive units are set in Key Data. --- In the left-side menu, go to **Unit Settings** and select **In/Out of Service Dates**.  ![Screenshot 2025-09-03 145053](https://support.keydata.co/hs-fs/hubfs/Screenshot%202025-09-03%20145053.png?width=233&height=430&name=Screenshot%202025-09-03%20145053.png) There, you will see all of your units Key Data is pulling in from your PMS, along with the Alias, Unit Name, Active status, In Service Date, and Out of Service Date information for each unit.  ![Screenshot 2025-09-03 145729](https://support.keydata.co/hs-fs/hubfs/Screenshot%202025-09-03%20145729.png?width=670&height=112&name=Screenshot%202025-09-03%20145729.png) - **In Service Date:** This date is automatically set in Key Data and is typically the date the first reservation (guest, owner, or hold) was booked in that unit. - If the In Service Date is blank, that unit is considered inactive in Key Data and is not included in the reports or KPI metrics. - **Out of Service Date:** Key Data will automatically set a unit's Out of Service Date 120 days after the last new reservation activity received. Automatic Out of Service Dates are set as the date of the last reservation checkout. - Because automatic Out of Service Dates are not added until after 120 days has elapsed, our **suggested best practice is to set your Out of Service Date manually** as soon as you know a property is going off rental. --- You may notice some units listed separately in a table at the top under **Missing Out of Service Date**. These are units that Key Data has identified as potentially inactive units, but do not have an Out of Service Date entered. If these units are no longer in your active rental portfolio, you can manually set an Out of Service Date here. ![Screenshot 2026-06-22 at 1.00.39 PM](https://support.keydata.co/hs-fs/hubfs/Screenshot%202026-06-22%20at%201.00.39%20PM.png?width=670&height=317&name=Screenshot%202026-06-22%20at%201.00.39%20PM.png) To set an Out of Service Date for an inactive unit: 1. Sroll to find the unit in the list or use the search bar to search by Alias or Unit Name. 2. Click on the **box or calendar icon under the Out of Service Date column** to open the calendar. 3. **Select a date in the calendar to set the Out of Service Date**. This date should be the date of the last reservation checkout for that unit or the last date that unit was available for rental. If you are unsure of the exact date, a best guess is just fine! ![Screenshot 2025-09-03 154612](https://support.keydata.co/hs-fs/hubfs/Screenshot%202025-09-03%20154612.png?width=670&height=190&name=Screenshot%202025-09-03%20154612.png) --- If you have a lot of units that need Out of Service Dates added, you can also export your units into an csv file for editing.  Click on **Export/Import \> Export Current (for re-importing)** and open the downloaded file to edit your Out of Service Dates. Be sure not to move any columns or delete any units or rows in the csv file. ![Screenshot 2025-09-03 155259](https://support.keydata.co/hs-fs/hubfs/Screenshot%202025-09-03%20155259.png?width=273&height=163&name=Screenshot%202025-09-03%20155259.png) After saving the Out of Service Dates in the csv file, you can re-import your edited csv into Key Data by clicking on **Export/Import \> Import Updates**. - [ProData & Property Managers](https://support.keydata.co/en/knowledge/prodata-property-managers?hsLang=en#main-content) - [NEW! 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